The lease imposes an obligation on the Leaseholder to pay the proper service charge and failure to do so is a breach of the lease.
When Service Charge Accounts become overdue, our accounting software, Xero, will show when the Service Charge demand was issued, when it was due for payment, how long overdue the amount is, and the amount that is payable. Xero will send 2 automatic reminders, if nothing is received at this time, either payment or contact, the Leaseholder is then to be contacted by a phone call to see why payment has not been made and kindly asked to bring the account up to date. If no answer, another reminder email is sent and a further call 2 days later. If no contact or payment is made after 4 weeks, a final reminder will be sent out.