Tribunal Appointed Manager

Apply to the First Tier Tribunal to appoint a Property Manager if your landlord fails management duties. Horizon assists in proving faults for smoother transitions.

First Tier Tribunal Property Manager Appointment

Where a block’s landlord (freeholder) has management responsibilities or has the power to appoint a managing agent, it is possible for leaseholders to apply to the First Tier Tribunal for a Management Order under Section 24 of the Landlord & Tenants Act 1987 to remove the management function from the landlord.

The Criteria

The grounds for making an application to the First Tier Tribunal are;

  • The landlord is in breach of an obligation owed to the leaseholders, under the terms of the lease, in the management of a building
  • That the landlord has demanded, or is likely to demand, unreasonable service charges
  • The landlord has failed to comply with any relevant provision of a code of practice approved by the Secretary of State under section 87 of the Leasehold Reform, Housing & Urban Development Act 1993 (codes of management practice)
  • That unreasonable variable administration charges have been made, or are proposed or are likely to be made
  • That such other circumstances exist for it to be just and convenient for an Order to be made; and
  • That it is just and convenient for the Order to be made in all the circumstances.

This appointment is made under Section 24 of the Landlord and Tenant Act 1987. The application can be made by a single leaseholder in a building, or a group of leaseholders acting together.

Often it is preferable for leaseholders to claim ‘Right To Manage’ (RTM) for the building rather than requesting the Court to appoint a Property Manager because:

  • with RTM you do not need to prove that your current landlord is at fault
  • there is no burden on RTM to compile evidence
  • proceedings are generally quicker and less costly

However, leaseholders may need a Court-appointed Property Manager because:

  • they cannot get the required support a Right To Manage (at least 50%) claim
  • the landlord is obstructive and owns flats making RTM difficult to achieve


The right to apply for the appointment of a Property Manager is not available if the leasehold property is a single dwelling or if the landlord is the Crown, a local authority or other public sector body, a registered social landlord or other housing association or where the premises are provided for the purposes of a charitable housing trust or where less than 50% of the flats in the building are on long leases and the landlord is resident on the premises and it is a converted, not purpose-built property, and he has been resident in the flat as his only or principal residence for at least twelve months.

How can Horizon help?

Horizon have assisted in Property Manager applications at First Tier Tribunal and initially our role is usually to advise on the legal tests that First Tier Tribunal needs to be persuaded to consider a Property Manager to step into the shoes of the freeholder, fault on side of the landlord must be proven.

Horizon have been successfully appointed by First Tier Tribunal as a Property Manager and can work with specialist legal professionals to support First Tier Tribunal applications.

We’ve had a great experience with the Horizon team, our questions have been answered straight away and work has been completed to a high standard. I would definitely recommend to anyone looking for a new building management team as we were.
Bolton Hackett
Katie & Chris are pros. They’ve sorted all our problems immediately. They are very nice people to deal with. Highly recommend.
Rosie Moss
A really great company. Our previous Block Managers were providing a poor service and were expensive. Within a short period Horizon Management have turned the Block around at a considerably cheaper price. Highly recommended!
Marc Willton
I rarely write reviews but felt compelled to write this.
The team at Horizon management is just fantastic, 100% on top of everything, hard-working and always there when I need them or have a question.
Cannot recommended them highly enough..????
Ben Holmes
Great communicators, timely, efficient and great to work with. I would 100% recommend working with this company.
Adam Smith
The whole team has always been extremely helpful and responsive when dealing with any issues we have come across in any blocks they manage. A massive thank you to the continued hard work from Lisa and the whole team!
Leef Properties
Excellent company, very conscientious and on the ball. The team are great and cannot do enough for you. Always contactable and helpful in every way. Highly recommended!
Lisa Calvert
Great guys to work with everything was smooth highly recommend
Martin Attride
Excellent Service, the team is friendly & reliable. Pleasure to work with.
Kris Maple
My experience with Horizon Management has been great, pity they are no longer managing another apartment I own.
Jie Shen
Very professional, friendly and hard working team. I would highly recommend their services.
Very recommended. Horizon team is very helpful. Working with them is a pleasure. ????????
Piotr Uczkuronis
I have really enjoyed working with Horizon Management. Their work ethic and blocks are first class.
Peter Cox
A truly exceptional and professional service.
Attention to detail and level of competency are unsurpassed. Really recommend ????
Piotr Uczkuronis
Great company to work with, we’d highly recommend working with them! The team including Chris and Katie have been an absolute pleasure to deal with!
AJ Richmond
I have been dealing with Horizon for over 2 years now in a maintenance capacity. Throughout the years their responsiveness to their customers has been top notch.

This shows most when we (my maintenance business) are late or cannot make it to an appointment at one of their sites. The team are straight on the case, they always have a backup option.

It shows clearly that their customers investment is their top priority.

I can not recommend this friendly bunch highly enough! Well done.
Michael Bishop
Excellent company and team, couldnt recommend them enough.
Chris Whitlock
Fantastic company with huge importance on customer service.
Every question gets answered and they are thoroughly professional.
Neil Smith
Horizon only took over my block a few months before I sold up so I only have limited experience but it was all positive. Very helpful, professional people.
Jimmy L
An absolute dream to work with.
They make everything simple, easy and straight forward.
Very easy to talk to and nothing is to much trouble.
5 stars isn’t enough!
Thanks Chris and the team!!
Neil Smith
Couldn’t fault them - since they’ve stepped in the service is so much better ????????
Steph Hitchman
Brilliant company to work with, really responsive and can’t do enough to help!
Ellen Cantrill
Great company, whole team has always been helpful and responsive when dealing with any issues we have come across .A massive thank you! Absolutely satisfied and highly recommended .
We've used several management companies over the years to look after our apartment block , Horizon were recommended to us and we would not hesitate to recommend them to others
First class service from the whole team
I'm extremely impressed with Horizon Management. Their team is professional, attentive, and efficient. They've significantly improved the maintenance of our property and are always responsive to our needs. Their dedication to customer satisfaction is outstanding. Highly recommend for reliable and exceptional block management services.
Excellent service from the team at Horizon! A pleasure to work with.
Kris Maple
Always reassuring to deal with a company who answer the phone and are helpful and friendly. Horizon look after my apartment building and have helped turn it around since the previous agents seemed to have given up!
Really good company to deal with, very professional. It is so rare to find someone good in this industry. Highly recommended.
James Fawcett
Great company to work with, we’d highly recommend working with them! The team including Chris and Katie have been an absolute pleasure to deal with!
Ashley Richmond
As always, the service from Horizon Management is clear, helpful, friendly and efficient. Katie and the team patiently explained everything to us and I have complete confidence that our legal matters will be completed to our total satisfaction.
Rob Zak
A first class team!!! Always very helpful
Catherine Pickard
They’ve done a good job so far and easy to get hold of.
Mike Thomas
Horizon Management have been fantastic. Our previous management company were very unprofessional, not doing their job and hiking up their fees considerably every year.
Horizon Management have come in taken control from day one, are now charging a fair service charge, carrying out all the required duties and have been very transparent throughout. I would highly recommend!
To put some context in my review: Horizon manage a building where I own a flat and after years of mismanagement by the previous block managers, Centrick, Horizon took over the building with outstanding results. I find their approach to be extremely transparent, working hard to improve the building while not putting up costs unnecessarily. To me they are a breath of fresh air in an industry where its all to easy to exploit flat owners with lazy management.

I have absolutely no hesitation in recommending Horizon to anyone who wants a managing agent that actually works hard for leaseholders, freeholders and tenants.
Richard Ball


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Property Redress Scheme - Horizon Managment
Redefining Leasehold Living

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