Our Role
ROLES & RESPONSIBILITIES in BLOCK MANAGEMENT
1. Preparation Of Service Charge Budgets
2. Administer Building Insurance
3. Block Management Duties;
a. Fire alarm testing
b. Health & Safety inspections
c. General service testing
d. Communal area management (bin store, garden, hallways etc)
e. Communal area cleaning
f. Emergency 24 hour helpline
g. Caretaker spot checks
h. Communal area utility bills
i. Repairs and maintenance where required
j. Serve appropriate notices where required
4. Administrative & Legal Duties
a. Ground rent collection (if required)
b. Preparation and submission of each block management company
c. Company secretary service
d. Manage client and reserve account
e. Deal with lessees enquiries
f. Respond to enquiries during sale and purchase of apartments
5. Quality Service At All Times Based On Transparency & Communication
OUR CUSTOMER CHARTER
1. Constant Professionalism
We will always work with care, diligence and skill
2. Approachability
We are not a faceless organisation, we work with residents and leaseholders in non-adversarial manner
3. Accountability
We take responsibility for our duties and actions
4. Attentive
We promise to listen and act if things go wrong
5. Straightforward & transparent
We are clear about where your money goes and use plain English, we don’t have hidden smallprint
COMPLAINTS
At Horizon Management we always listen to people’s views and take any issues raised to us seriously.
Please click here for our Complaints Procedure.
