RMC and RTM Management

Helping directors of Resident Management Companies (RMCs) and Right to Manage (RTM) organisations to ensure they meet their legal obligations, protect their property values, and navigate block management with confidence.

Supporting Resident Directors Every Step of the Way

We know that managing a block isn’t just about maintaining a building – it’s about creating home environments where people can truly thrive. Balancing the varied needs of leaseholders, executing legislative responsibilities, and managing everyday operations can be a challenging and time-consuming responsibility for anyone.

However, with years of experience supporting Resident Directors, Horizon Management offers guidance, handles compliance, and delivers tailored block management services that prioritise cost-efficiency, rapid issue resolution and quality of repairs. Built on a foundation of transparency, proactive communication, and a genuine commitment to caring for both your property and its residents, we’re your trusted partner in safeguarding and enhancing the value of your block.

Discover how we can simplify your block management by contacting us today.

Benefits of working with Horizon Management

Proactive Communication

We know through personal experience just how frustrating it can be to work with a block management service that’s difficult to get hold of, doesn’t return calls or is slow to respond. That’s why clear and consistent communication is at the heart of our approach. We ensure that Directors and leaseholders are kept fully informed about every decision, project, or change. With a dedicated point of contact and a responsive team, we proactively address queries, provide regular updates, and facilitate transparent decision-making to build trust and satisfaction within the block community. After all, every apartment is more than just a property asset, it’s someone’s home.

Expert Guidance for Compliance and Legalities

RMCs and RTMs have a broad range of responsibilities that require precision, timeliness and a thorough understanding of property management law. From maintaining statutory records and filing annual returns to securely storing legal documents and ensuring leaseholders pay their service charges on time, we provide the specialist support and guidance needed to keep your block running smoothly and within the law. With our expertise, you can be confident that every compliance requirement is handled efficiently. Leave us to handle the details so you can focus on the broader strategic decisions that will benefit both your property and its residents.

Service Charge Clarity and Value

We understand that ensuring value for money is essential when managing service charges. Your residents rely on you not only to maintain high standards in property upkeep but also to ensure complete transparency in how funds are allocated. That’s why we conduct comprehensive service charge reviews, meticulously assessing each expense and evaluating service provider rates to confirm that every cost is justified and supports your block’s needs. Our detailed breakdowns and clear rationales provide the confidence and transparency you need to maintain trust and satisfaction across your block community.

Enhanced Property Value and Marketability

A well-managed building is more than just a pleasant place to live, it’s a valuable asset that attracts buyers, retains residents and is more desirable to mortgage lenders – making a property easier to sell, remortgage or let. We work closely with Resident Directors to identify and implement strategic improvements that enhance the visual appeal, safety, and functionality of your block, ensuring it stands out in a competitive market. From regular maintenance and aesthetic upgrades to compliance with the latest regulations, our management approach not only protects your property’s value but actively contributes to its growth and market appeal.

Collaborative Support for Resident Directors

We recognise the significant amount of dedication and time that Resident Directors invest in managing their own blocks. That’s why we act as collaborative partners, taking on many of the administrative and operational tasks that typically fall on your shoulders, including:

  • Regular value assessments to ensure your service charges deliver the best outcomes for your block.
  • Comprehensive health and safety reviews to identify any compliance gaps and potential risks.
  • Strategic development insights to highlight opportunities for enhancing your property.
  • Resident communication advice to foster stronger relationships and improve satisfaction.
  • Management issue analysis with clear guidance on effective solutions.
  • Decision-making support to help you make informed choices about your block’s future.

We aim to ease the burden so you can focus on the decisions that will positively impact your block and those who live within it.

Responsive Problem Solving

We don’t just manage issues; we solve them quickly and effectively. Our proactive approach means we’re always anticipating potential problems before they can appear or escalate, allowing us to take pre-emptive action and keep disruptions to a minimum. When unforeseen challenges do arise, our team is ready to respond swiftly, working closely with trusted contractors and leveraging our expertise to deliver timely, high-quality solutions. From emergency repairs to ongoing maintenance concerns, we ensure that problems are resolved efficiently, therefore protecting your block’s condition, budget, and your residents’ peace of mind.

We’ve had a great experience with the Horizon team, our questions have been answered straight away and work has been completed to a high standard. I would definitely recommend to anyone looking for a new building management team as we were.
Bolton Hackett
Katie & Chris are pros. They’ve sorted all our problems immediately. They are very nice people to deal with. Highly recommend.
Rosie Moss
A really great company. Our previous Block Managers were providing a poor service and were expensive. Within a short period Horizon Management have turned the Block around at a considerably cheaper price. Highly recommended!
Marc Willton
I rarely write reviews but felt compelled to write this.
The team at Horizon management is just fantastic, 100% on top of everything, hard-working and always there when I need them or have a question.
Cannot recommended them highly enough..????
Ben Holmes
Great communicators, timely, efficient and great to work with. I would 100% recommend working with this company.
Adam Smith
The whole team has always been extremely helpful and responsive when dealing with any issues we have come across in any blocks they manage. A massive thank you to the continued hard work from Lisa and the whole team!
Leef Properties
Excellent company, very conscientious and on the ball. The team are great and cannot do enough for you. Always contactable and helpful in every way. Highly recommended!
Lisa Calvert
Great guys to work with everything was smooth highly recommend
Martin Attride
Excellent Service, the team is friendly & reliable. Pleasure to work with.
Kris Maple
My experience with Horizon Management has been great, pity they are no longer managing another apartment I own.
Jie Shen
Very professional, friendly and hard working team. I would highly recommend their services.
L P
Very recommended. Horizon team is very helpful. Working with them is a pleasure. ????????
Piotr Uczkuronis
I have really enjoyed working with Horizon Management. Their work ethic and blocks are first class.
Peter Cox
A truly exceptional and professional service.
Attention to detail and level of competency are unsurpassed. Really recommend ????
Piotr Uczkuronis
Great company to work with, we’d highly recommend working with them! The team including Chris and Katie have been an absolute pleasure to deal with!
AJ Richmond
I have been dealing with Horizon for over 2 years now in a maintenance capacity. Throughout the years their responsiveness to their customers has been top notch.

This shows most when we (my maintenance business) are late or cannot make it to an appointment at one of their sites. The team are straight on the case, they always have a backup option.

It shows clearly that their customers investment is their top priority.

I can not recommend this friendly bunch highly enough! Well done.
Michael Bishop
Excellent company and team, couldnt recommend them enough.
Chris Whitlock
Fantastic company with huge importance on customer service.
Every question gets answered and they are thoroughly professional.
Neil Smith
Horizon only took over my block a few months before I sold up so I only have limited experience but it was all positive. Very helpful, professional people.
Jimmy L
An absolute dream to work with.
They make everything simple, easy and straight forward.
Very easy to talk to and nothing is to much trouble.
5 stars isn’t enough!
Thanks Chris and the team!!
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Neil Smith
Couldn’t fault them - since they’ve stepped in the service is so much better ????????
Steph Hitchman
Brilliant company to work with, really responsive and can’t do enough to help!
Ellen Cantrill
Great company, whole team has always been helpful and responsive when dealing with any issues we have come across .A massive thank you! Absolutely satisfied and highly recommended .
Andrea
We've used several management companies over the years to look after our apartment block , Horizon were recommended to us and we would not hesitate to recommend them to others
First class service from the whole team
Brian
I'm extremely impressed with Horizon Management. Their team is professional, attentive, and efficient. They've significantly improved the maintenance of our property and are always responsive to our needs. Their dedication to customer satisfaction is outstanding. Highly recommend for reliable and exceptional block management services.
Piotr
Excellent service from the team at Horizon! A pleasure to work with.
Kris Maple
Always reassuring to deal with a company who answer the phone and are helpful and friendly. Horizon look after my apartment building and have helped turn it around since the previous agents seemed to have given up!
Victoria
Really good company to deal with, very professional. It is so rare to find someone good in this industry. Highly recommended.
James Fawcett
Great company to work with, we’d highly recommend working with them! The team including Chris and Katie have been an absolute pleasure to deal with!
Ashley Richmond
As always, the service from Horizon Management is clear, helpful, friendly and efficient. Katie and the team patiently explained everything to us and I have complete confidence that our legal matters will be completed to our total satisfaction.
Rob Zak
A first class team!!! Always very helpful
Catherine Pickard
They’ve done a good job so far and easy to get hold of.
Mike Thomas
Horizon Management have been fantastic. Our previous management company were very unprofessional, not doing their job and hiking up their fees considerably every year.
Horizon Management have come in taken control from day one, are now charging a fair service charge, carrying out all the required duties and have been very transparent throughout. I would highly recommend!
Marc
To put some context in my review: Horizon manage a building where I own a flat and after years of mismanagement by the previous block managers, Centrick, Horizon took over the building with outstanding results. I find their approach to be extremely transparent, working hard to improve the building while not putting up costs unnecessarily. To me they are a breath of fresh air in an industry where its all to easy to exploit flat owners with lazy management.

I have absolutely no hesitation in recommending Horizon to anyone who wants a managing agent that actually works hard for leaseholders, freeholders and tenants.
Richard Ball

Accreditations

ARMA - Horizon Managment
RICS - Horizon Managment
British Safety Council - Horizon Managment
Client Money Protect - Horizon Managment
Cyber Essentials - Horizon Managment
ICO - Horizon Managment
The Property Institute - Horizon Managment
Property Redress Scheme - Horizon Managment
Redefining Leasehold Living

Speak to an expert at Horizon

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